Customer Reviews:
  Excellent printer for photos and documents. March 24, 2008
I have a 7.1 megapixels camera and have taken many photos. I have started to scrapbook and needed a good photo printer but wanted versatility to print other things. This prints excellent copies of my photos, the images are clean and clear. The only difference from bringing it to a photo center is the cost, it is less for me now. I also love the duplexing capability. It will print a 2 sided document with out me having to put the paper back through, again saving me paper and money.
I bought two of them March 19, 2008
2 out of 4 found this review helpful
I bought a model 4300 about 8 months ago. I am pleased with the performance of this printer. It is easy to use. It makes sharp documents and good photo prints. I feel the ink cartdriges last a long time. When I needed to replace my wife's printer, the 4300 was no longer available so I bought her the lastest version, the 4500. I am pleased with these purchases.
Canon Pixma IP4500 March 16, 2008
1 out of 2 found this review helpful
Worked perfectly right out of the box. Very fast and does a wonderful job.
Excellent Printer - Excellent Support March 4, 2008
5 out of 5 found this review helpful
This is an outstanding printer. Switched over from a color laser that was died and have not been disappointed. Setup was easy and fast. Printer performs as advertised. Auto duplexing lets you print on both sides of a sheet of paper, saving trees and money. Photo quality is phenomenal. Easily equals or beats any commercial printing service for standard prints.
We had an issue where the printer kept jamming, and needed warranty service. The support we got from Canon was excellent. Called on the phone, zero wait to reach an English speaking representative. The replaced my printer with no trouble at all. I was up and running again in two days. The support representatives know their products, and are easy to communicate with.
Overall a great printer from a company that will stand by you and help you out if you get into trouble.
 Printer Setup Problem March 4, 2008
17 out of 18 found this review helpful
During printer setup I encountered the printer's 'output tray closed' error message accompanied by three flashes of the printer's amber warning LED. The iP4500 will not align the print head or print while this message is displayed; so I was prevented from completing setup.
Some investigating showed that my printer's plastic housing mechanically interferes with its output tray, preventing the tray from opening fully. The problem is made worse when the printer's paper cassette is in the housing. Removing the cassette allowed me to see the interference and learn to maneuver the interfering plastic so that the output tray can be fully opened and the printer operates as intended.
At this time (printer has been in use for one day) the output tray still binds on opening, but bending the tray slightly while opening provides a workaround. Also, my printer's location allows me to leave the tray open when not in use, making it easy for family members to use the printer without the risk of breaking the tray. If the interference doesn't loosen with time, I will trim the plastic with a knife or small file.
Now that I have a workaround for the output tray problem, I hope the printer will perform as well as its reviews indicate. In contrast, my experience with Canon support is that they were not helpful, even when I explained that the tray was not opening far enough to trigger the tray's sensor. At the time of my support call, I was unable to print without applying continuous hand pressure on the output tray, bending it and running the risk of breaking the plastic. The Canon support rep agreed that the printer probably had a hardware problem. However, the rep also told me that Canon does not do warranty work on the iP4500 and that no new printers are available to exchange for defective iP4500s. Instead Canon support offered to replace my new iP4500 with a refurbished printer, but I declined to make the exchange.
Reading this review may help you avoid similar difficulty during printer setup and may alert you to the fact that, at this time, Canon will not repair or replace a defective iP4500 with a new unit. Instead a refurbished printer will be offered in exchange.
My rating is based on: 1) the iP4500 is not a low-tier product. Canon support should include competent repair or new replacements when repair is not practical 2)customers should not have to work around or re-engineer the printer's mechanics to make the printer operate.
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