2008 Global Conference: Steve Wynn on Building and Sustaining Great Customer Service |
 enlarge | Studio: Milken Institute
Category: DVD
Buy New: $29.95
Sales Rank: 101177
Format: Ntsc
Region: 0
Running Time: 75 Minutes
Shipping Weight (lbs): 0.2
Dimensions (in): 7.5 x 5.4 x 0.5
UPC: 883629609294
ASIN: B001HL01M8
Release Date: October 6, 2008
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours
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Description
Steve Wynn's Mirage Resorts originally built its reputation on first-class customer service. Today, in the Wynn Las Vegas Resort, Wynn has refined the concept even further in an organization whose value is defined by human capital. He is a firm believer in what he calls "storytelling" - employee dialogues with their fellow staff and managers about the unseen moments that exceed customer expectation. Employees receive immediate feedback and recognition in daily departmental meetings. In this inspirational talk from the 2008 Milken Institute Global Conference, the man who transformed Las Vegas shares what he has learned in four decades ... and why he still isn't satisfied.This product is manufactured on demand using DVD-R recordable media. Amazon.com's standard return policy will apply.
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